You're the best. I am not accustomed to this kind of service. I like it. Scratch that. I love it!
- Tammy, Charles Town, WV
Thank you, Stephanie ... you are the BEST!!
- Khurram R., Paenonian Springs, VA
I’m recommending you to everyone I know. Thank you for the exceptional service!
- Katherine F.
I have a large veterinary business and 3 other properties - total 6 policies that I've given to Pam at Loudoun Insurance. This move has saved me thousands with much better service. Pam is the best!
- Charles B., Bethesda, MD
Loudoun Insurance Group is a tremendous resource partner for me. I have complete confidence in the services they have provided me, and my clients.
- Leah D., Front Royal
Thank you Susie!! You have been a life saver. You seriously went above and beyond. I cannot thank you enough for looking out for us and our team. Thank you.
- Faith S.
...I brag about this company more than you would imagine - you all do amazing work! Thanks so much for your help!
- Stephanie G., Centreville, VA
Thank you so much Jared and team! I look forward to working with you for another year. What an amazing difference you guys have been for our business! We can't thank you enough for your attention and efficiency!
- Patricia M., Leesburg
I've always felt when it comes to insurance, your coverage is only as good as your agent. Thanks, LIG, for your exceptional advice.
- Carroll L., Hamilton
My experience with Loudoun Insurance Group was nothing short of amazing. I called frantically when I realized a previous insurance plan had lapsed for a small business and needed a COI within days. I immediately got paired with Casie as an agent, and she was absolutely amazing. She was extremely knowledgeable and was so patient with answering my million questions! The COI was completed on time, and everyone I interacted with was so friendly and helpful. Casie and her team truly are amazing to work with, and I fully recommend working with them for all your needs!
- Alexis W.
My Spirit told me to let you both know how much your work is appreciated. I was blindsided by VDOT opening up the snow removal contract this morning, and within 30 minutes, Kina, you had me what I needed to submit. And Katie, you are always 100% on point. So, thank you both. I appreciate you both beyond words. Have a wonderful week. Many Many Thanks & Blessings to You Both!
- Amy
Jamie, I wanted to take a moment in writing and thank you for making a very frustrating situation disappear very quickly, and without a lot of continued effort on my part. Thank you for listening and acting on the information provided. Thank you for making it right. You really turned this year around and got us back on solid footing.
- Robin T.
My agent is always available to answer questions during business hours, and she is great at following up via email after every phone call. It makes me feel like I'm her only client!
- Caylyn H.
My experience with your agency has been, in a word, terrific. I shopped agencies after moving here from Georgia and selected LIG because of your prompt response to my after hours voicemail. I have had terrific service from Michele Wildes, and feel very fortunate to have stumbled onto your agency. It has been very clear that Michele has a sincere interest in my well being and in satisfying my insurance needs. Thank you for your interest in my experience.
- George P.
Thank you for the [Happy Birthday] card. I appreciate the great service I always get from your company. Thanks Pam! A special shout out to Stephanie as she is always ready to help me with my Insurance needs. Thanks again, happy Thanksgiving and be safe.
- Rusty H.
I believe I can speak for many when I say that sadly, customer service in this day and age is caught in a downward spiral. Well, that certainly has not been the case in my experience with the Loudoun Insurance Group. The service I have received from their experienced staff has been exemplary. I could not be happier. I have found a great group of professionals who really care about the needs of their customers, and who always go the extra mile on my behalf. They are trustworthy, honest, and save me money! I’m a customer for life.
- Juli M., Loudoun County
I appreciate you much, Lizzie! I am grateful for your office and the quality prompt follow up and service provided consistently!
- Nathan R.
I can't say enough great things about the staff at Loudoun Insurance Group. When we initially joined the insurance agency, my husband and I were amazed that we received occasional phone calls and/or e-mails from Pam proactively advising us that they would be able to get better rates due to changes in our status and other factors. Although we've worked with Pam for several years now, this "above and beyond" service has continued. Additionally, we have experienced the processes of moving to a new home, buying and selling vehicles, even filing claims, and have never had an issue with the service provided. I recommend Loudoun Insurance Group to my friends.
- Sonia C., Loudoun County
Jamie, thank you very much for all your help today. Buying a car is not an easy process; however, you made this part of it put a smile on my face! Most appreciative.
- Dennis W.
Loudoun Insurance Group has been wonderful to work with. The whole team is ready to help and very responsive. On top of all the great customer service they saved us money too.
- Bill & Renee B., Purcellville
We have been using Loudoun Insurance Group as our primary agent for almost ten years and cannot say enough about the level of service we receive. From quick turnarounds on Certificates of Insurance to an annual review with recommendations of adequate coverage for a small nonprofit, LIG is always looking out on our behalf.
- Steve S., Loudoun Youth, Inc.
I wanted to let you know how pleased we are with the job Lizzie did for us. We changed out some cars and it really affected our payment in a dramatic way. Rather than just moving on, she took her time and was able to find us a new plan that covers all of our insurance needs, plus saving us a substantial amount as well. It is always nice to have someone take the extra steps when not even asked to.
- Roy, P., Haymarket, VA
I want to commend Jamie Johnston as a true asset to your company. The Master Policy for my Lansdowne Woods condo recently increased to $50,000, and on December 26, I received notice that I had to provide proof of adequate coverage by January 1. Despite the holiday schedule, Jamie provided what was needed. I’m a stickler for details and a recent widow whose husband handled these matters. Jamie was patient, efficient, and kind. Her communication skills and follow-up set my mind at ease, and I am truly grateful for her business acumen. You are fortunate to have her as part of the Donegal team.
- Ruth F.
Loudoun Insurance Group provides the best rates and awesome customer service. I highly recommend them to all my friends.
- Tracey S., Loudoun County
Our experience with your agency was with Shannon Whitcomb, and I must say it has been a pleasure to work with her. We were customers of Amica in the past. The personal attention, follow up, following through on details, and competitive offering made our decision to switch easy. Again Thank you.
- Paul and Robbie L.
When it comes to an insurance company, I think that it first starts with the people. My experience with Loudoun Insurance and its people has been fantastic to say the least. They have some of the best in the business when it comes to knowledge and customer support. Pam Pine has been there for me and my company and has led us in the right direction more times than we would like to admit.
- Joseph H.
I just wanted to thank you and Loudoun Insurance Group for the exceptional support we receive whenever we need someone to step up. Candice Johnson has been extremely awesome to work with and she always steps up and gets me what I need within the totally unreasonable deadlines that I always seem to task her with. She is an asset to your company, and I really appreciate the support she gives Summit. Today she stopped what she was doing to get me a report that I needed within an hour to support a last-minute request on a proposal we were submitting. It was most appreciated!!! Please be sure to let her know what an awesome job she did for me today. Thank you!
- Matt
​Shannon - Thank you for all your help and the wonderful job you've done with this transaction. You were fantastic and amazing about my home coverage, and now you've been the same level of awesome with my auto insurance. If your business offers surveys then please send me one. I would like to acknowledge your effort in the most complimentary manner possible. Take care and thanks again.
- Emmanuel D., Falls Church
Lizzie Vinson was an incredible help. After calling around to multiple companies and struggling to get quotes, working with Liz was a breath of fresh air. From our very first conversation, she was direct, professional, and efficient. Not only did she make the process easy, but she also saved me a significant amount of money. I’m beyond satisfied with her service and truly impressed by how she conducts business. Because of outstanding team members like Lizzie, I’ll definitely be doing more business with Loudoun Insurance Group in the future. I’m sincerely grateful—thank you, Lizzie!
- Santos S.
Loudoun Insurance Group is first class; they are responsive, knowledgeable, and friendly and always find the most competitive rates for my clients.
- Caryn G., Leesburg
Thank you, Pam, for taking the time to review our new NC policies and help us get the best! I'm thinking it's been close to 17 years! I am sad to have to leave you...you have been the best agent. When I needed anything, I could always count on you to follow through and take care of it. I hope I find the same trusting relationship in my next agent. I can't thank you enough for always finding us the best policy and savings us money. Thank you for all you have done and do for us and your years of being the best agent!!
- Angela & Jason D.
Casie, Thank you very much for the options you presented. It is clear that you put work into getting us the best possible rates for our current business. We are extremely pleased.
- Rick G., Vienna VA
Growing up in a small town, I valued the personal relationships we had with local businesses, including our insurance agent. Loudoun Insurance Group brings back that same level of personal service. Pam and her team took the time to customize coverage for my business and personal needs, finding the best value without compromising quality. They are always available to answer questions and provide genuine, personalized support. In a world of automated customer service, it’s reassuring to have a team you can trust. I highly recommend Loudoun Insurance Group.
- Althea W., Orange, VA
About three years ago I elected to move my auto, home, umbrella and business insurance portfolio to Loudoun Insurance Group. This decision saved my family money and allowed for additional coverage. Consequently, I have recommended Loudoun Insurance Group to my extended family, friends and businesses based on the professional servicing and handling of my accounts. The entire staff at Loudoun Insurance Group has consistently exceeded my expectations in handling of my personal insurance needs.
- LIG Customer since 2020
After being pleased with your service at Loudoun Insurance, I referred a local chiropractor and friend to you for his auto & home insurance. He was amazed at how much he saved through working with Loudoun Insurance over his previous provider. Thanks for your help, and making me and the Loudoun Chamber look good in the process
- Grafton dB., Leesburg
Pam, I've been so pleased with your company since switching from USAA. I thought I'd never find an insurance company as customer service oriented as them, but in my opinion you have have far surpassed USAA with the personal care and interaction you've given. Keep up the great work!
- Scott A., Ashburn
My wife and I are very pleased to now be working with you for our homeowners, auto and umbrella coverage. Our rates have now fallen dramatically compared to the rates we had been paying with one of the nationally prominent carriers, and we are pleased to know that you will now regularly look out for us to ensure we have the best coverage at the lowest possible rates. We'd also like to offer big kudos to Shannon Whitcomb for her friendly, knowledgeable and patient service as we worked together to get things set up. We are very grateful for Shannon's help and would appreciate if you'd pass on our thanks to her as well.
- Eli J.
When we decided to buy a new home in the area, Loudoun Insurance Group professionally accompanied our search and provided us with exactly the coverage we were looking for. Their offer was good and when we had to cancel our first contract due to a change in our buying plans, they handled this in a timely and unbureaucratic way.
- Christian, Loudoun County
I work in customer service, and I know how tough it can be to give your all to your customers when they seem unappreciative or unresponsive. That's why I always try to make sure when I have a good experience with a customer service representative, I make sure they know. Your employee, Diana Rodriguez, was so helpful and prompt with handling my renters' insurance issues. I was in a hurry to get everything sewn up this week with my property management company, so I was a bit panicky. She put me right at ease and resolved all of my problems swiftly. If she has an evaluation coming up, please know that she's doing an excellent job representing your company.
- Christine E., Manassas, VA
Just a word on Loudoun Insurance Group, apart from the savings, it is very comforting as a company to know that when you have a question or issue, the staff and owners are quick and eager to assist with any problem. We highly recommend Loudoun Insurance Group.
- Tollie W., Manassas
Loudoun Cares has relied on Loudoun Insurance Group for over 5 years. They have provided amazing service and guidance with regards to our insurance needs as a nonprofit. Their staff is friendly, helpful, and patient, as well as very knowledgeable. As a nonprofit, we have to watch every penny and Loudoun Insurance Group has helped us to get the most out of our resources while ensuring we have the coverage we need to continue our work in the community.
- Valerie, Loudoun Cares
OMG. Shannon is amazing. Seriously, working with her was the easiest and most efficient part of the whole buying process. I will definitely recommend you guys because she was awesome.
- Kristen M.
Loudoun Insurance Group customer service is top notch. I was so impressed with their service that I use them for two nonprofits. Casie took the time to analyze our needs and make the best recommendations at a lower cost. She is also very patient and answered all my questions in a timely manner. I highly recommend LIG.
- LIG Customer since 2018
Susie - Thank you so much for always being so helpful. You are a Star! I don't know if your company requests feedback, but I would be glad to provide feedback on my experience if you should need me to do so. Don't know what I would've done without you and your guidance.
- Blanca DLR
We are incredibly grateful for the excellent service Jared and Susie have provided us for many years. They truly understand our needs and are always willing to help. We really appreciate that Jared presents us an in-depth review of our options annually, as well as creative ideas that will assist us in our everyday operations. We're so thankful for Susie's help throughout the year, and she and Jared make such a great team that is always responsive to our needs.
- Stacey S.
This right here is why people need an agent. Cheap lizard insurance is awesome until you have a problem. Then, where is the lizard when you need help? The whole point of insurance is for when you need help. Thank you so much.
- Geoff C., Leesburg VA
Loudoun Insurance Group takes business and relationships to another level. They all go above and beyond their call of duties. They truly care about their clients instead of just treating them as a number. They can come to you at your convenience to get paperwork done. They have even been available after hours for emergencies. They are honest; if they can't provide you with the best rate, they will help you find someone who can! I recommend them to all of my friends, patients and business associates.
- Chad P., Round Hill
Pam, you are the best!! I never see you actually & I believe we only met maybe twice, but you are so good at what you do. I never doubted you getting whatever it was done for us. I have so much trust for you and a friendship of a lifetime!!! Thank you for always being the best and being there for us!!
- Angela, VA
Stephanie, I just wanted to follow up to let you know that I did finally receive my real ID, but more importantly I just wanted to say "thank you" once more for all your support. I truly appreciated your help. I learned a valuable lesson with respect to providing the DMV with updated addresses, but I also learned that there are good people out there willing to help. THANK YOU! Your help and support meant more to me in that moment than you can know. With kindness and appreciation.
- Patrick S.
I was so scared the night that we had flooding due to fire sprinklers. You were the help that came to my mind. Your calm voice was what we needed, for which I am so grateful, and so sorry for calling you late at night. The apartment is back to before the incident, and we didn't have to pay for anything. We wish you the very best for the holidays.
- MK, Leesburg
I am a loyal customer of Loudoun Insurance Group. I use them for all of my personal & business insurance needs. The friendly staff provides a level of expertise and service that goes above and beyond! I refer them to all of my friends, family and business associates.
- Kerry S., Leesburg
I wanted to take a moment to commend Casie for her exceptional customer service. I so appreciate her professionalism and quick response time. She reflects positively on your team. Have a wonderful day!
- Reneè B.
Pam and I spoke this morning to review her recommendations and the policies. I'm so excited about my new insurance! Better rates and better coverage, not to mention her consultation was invaluable. I'm so grateful to you for referring me to her. Thank you so very much!!
- J. Brown
As a small start-up, providing a service like no other in business today, our company was in the position of having to determine what type of coverage would be required. We were fortunate to be working with Casie Griffith of Loudoun Insurance Group whose knowledge of the industry and attention to detail was fundamental in guiding us through the complex maze of insurance coverage. Casie is thorough and easy to work with; always willing to take the time to listen and discuss our concerns and respond to questions. We appreciate the time she took to ensure that our business had the appropriate coverage. I have also worked with others from Loudoun Insurance and have received the same level of service – excellent customer service must be one of the requirements for working with the Loudoun Insurance Group.
- Blanca D.
Loudoun Insurance is reliable, responsive and a pleasure to interact with.
- Asha B., Haymarket
I have worked with Loudoun Insurance Group and Pamela Pine for four years and have the utmost respect for their professionalism and dedication to clients. Pam consistently goes above and beyond to provide exceptional service and competitive coverage. After a major house fire left us without insurance, Bud Kieninger quickly helped us secure new coverage during a difficult time. I highly recommend LIG to anyone looking for a knowledgeable, caring team that puts its clients first.
- Sheryl M., Hamilton